Notes missing from self-service portal

We used the notes facility to have an easy method to see status/ updates on a service request. But with the new Self-Service portal our end users are not able to see these notes anymore. They can only add one..

is there a trick to show Notes for the end user?

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Hi @JSH

Is the notes field configured in their display? Follow these steps to add it:

Let us know how it goes!

Cheers,

Fantastic!! - I had missed the Advanced View. :-D

Yey! Happy to help :)

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