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When adding 'Category' to the visible fields on the Request form within the Self Service Portal, it adds three levels.

Is there a way that you can have it setup so it only adds two levels?

Thanks in advance
Hi gascaife,

The number of category levels is set in Settings > Service Desk > General:
Check/Uncheck the "Enable third level categories"

Please notice - this setting applies both to the Self-Service Portal AND the Admin Portal.

Regards,

Tsahi
Cheers

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