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When adding 'Category' to the visible fields on the Request form within the Self Service Portal, it adds three levels.



Is there a way that you can have it setup so it only adds two levels?



Thanks in advance
Hi gascaife,



The number of category levels is set in Settings > Service Desk > General:

Check/Uncheck the "Enable third level categories"



Please notice - this setting applies both to the Self-Service Portal AND the Admin Portal.



Regards,



Tsahi
Cheers

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