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Number of category levels in Request form

  • December 11, 2020
  • 2 replies
  • 37 views

When adding 'Category' to the visible fields on the Request form within the Self Service Portal, it adds three levels. Is there a way that you can have it setup so it only adds two levels? Thanks in advance

2 replies

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  • Active talker
  • 68 replies
  • March 14, 2021
Hi gascaife, The number of category levels is set in Settings > Service Desk > General: Check/Uncheck the "Enable third level categories" Please notice - this setting applies both to the Self-Service Portal AND the Admin Portal. Regards, Tsahi

  • Author
  • New SysMate
  • 1 reply
  • March 15, 2021
Cheers