When adding 'Category' to the visible fields on the Request form within the Self Service Portal, it adds three levels.
Is there a way that you can have it setup so it only adds two levels?
Thanks in advance
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Hi gascaife,
The number of category levels is set in Settings > Service Desk > General:
Check/Uncheck the "Enable third level categories"
Please notice - this setting applies both to the Self-Service Portal AND the Admin Portal.
Regards,
Tsahi
Cheers
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