Is there a way to remove the “Solution” field from the end user SR Form? I have removed it from the submission form, but can’t figure out how to remove it from the view when a user opens an existing ticket.
Solved
Remove solution from end user incident form
+2Best answer by alin.lupascu
Hi - If you remove the field from the Sub-tupe it will not display on SSP for the end user. But you need to make sure you remove it from all sub-types that are used.
You can follow the below steps to add/remove fields from the sub-type.
- Navigate to Settings → Service Desk Templates → Sub-types → Select the Sub-Type that you want to make the changes to.
- Click on Edit Sub-Type View
- On the right side you have the Design button
- Clicking the Design Form will pop-up a new window where you can add/remove fields from your form.
- In the “Tab” area select the solution tab and remove the field from right to left.
+1Hi - If you remove the field from the Sub-tupe it will not display on SSP for the end user. But you need to make sure you remove it from all sub-types that are used.
You can follow the below steps to add/remove fields from the sub-type.
- Navigate to Settings → Service Desk Templates → Sub-types → Select the Sub-Type that you want to make the changes to.
- Click on Edit Sub-Type View
- On the right side you have the Design button
- Clicking the Design Form will pop-up a new window where you can add/remove fields from your form.
- In the “Tab” area select the solution tab and remove the field from right to left.
+2Thanks, I tried that but it only hid the field from the admin view. I want to see it in the admin but not in the end user view.
+1Thanks, I tried that but it only hid the field from the admin view. I want to see it in the admin but not in the end user view.
Resolution field is not going to display to the end-users.
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