Our users are missing the search functionallity in the end user portal. We are always asking them to search in their own service records, but they told me it does not work. So I just checked my self and it seems they are right or I misunderstand how it is supposed to work.
I have a ticket with the word CREO in the subject and body. But when I search for this word it just returns 0 results.
Do we have to enable something for this search to work?