Question

Search in Self-Service Portal

  • 22 March 2023
  • 2 replies
  • 42 views

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Our users are missing the search functionallity in the end user portal. We are always asking them to search in their own service records, but they told me it does not work. So I just checked my self and it seems they are right or I misunderstand how it is supposed to work.

I have a ticket with the word CREO in the subject and body. But when I search for this word it just returns 0 results.

Do we have to enable something for this search to work?

 

 


2 replies

Hi @JSH

Does this happen with every search phrase that you put in? For example, if you search for a specific category or keyword do they appear?

This sounds that it might be caused by a search indexing issue in SSP. 

In order to solve the issue, please contact our support team. 

Thanks! 

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ok. thanks. I will create a service request at SyAid support

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