Static fields on user request form.

  • 5 January 2023
  • 1 reply

What is the easiest way to display a static text field on a request form, visible to all users who submit a request?


Thank you!

1 reply


Hi tschumm,

as far as I know, SysAid doesn’t have a native field type to just display text (but that would be a great addition). We’ve been doing it this way for a couple of years now.


Create a new text field and set the the list field “Do not display Caption” to Enabled. Switch to the Advanced tab and paste the following code into the fields “Display in Form” and “Display in Self-Service Portal form”:


out.append("<b><p style='font-size:100%; color: #0e4194'>Text that you want to display in SSP and Admin Portal</p></b>")


You can use any HTML tags here to customize this to your liking.