What is the easiest way to display a static text field on a request form, visible to all users who submit a request?
as far as I know, SysAid doesn’t have a native field type to just display text (but that would be a great addition). We’ve been doing it this way for a couple of years now.
Create a new text field and set the the list field “Do not display Caption” to Enabled. Switch to the Advanced tab and paste the following code into the fields “Display in Form” and “Display in Self-Service Portal form”:
out.append("<b><p style='font-size:100%; color: #0e4194'>Text that you want to display in SSP and Admin Portal</p></b>")
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