Question

Submitting Tickets Totally Broken

  • 22 September 2022
  • 1 reply
  • 8 views

Hello, I’ve updated some Data Population settings in a few Tasks and now when trying to submit a ticket in any category in the Self-Service Portal, it boots me back to the self service portal homepage and the browser console shows some errors each time. It’s always the same error.

I really don’t think this was due to anything I did. It looks to be an error on the backend and something that probably shouldn’t happen when I’m just editing records through the admin portal.

 


1 reply

Userlevel 4
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Hi @nnemeth 

Can you share screenshot of the new configuration? Maybe some connection was lost in the process of updating. 

or feel free to reach out to our Customer Care team via live chat or open a ticket on our Customer Portal to further investigate the issue. 

Let us know, 

 

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