Wrong captcha when logging into (mobile app)

One of our users is getting “wrong captcha” when trying to login on the mobile app. Everyone else that tries it gets in fine. We tried logging as him on different phones with the same issue.

Any ideas?

2 replies

Hi @jeffreyb60

Can you give us more information about your user? What’s the difference between him and other users?

Looking forward to your reply. 



Hi SysAider, This user is an admin and has the “Enable access via mobile app” permission like all other admin. I don’t see any differences.