I’ve been trying to set up a template to where there is an action item that will be assigned to a specific Admin Group.
What will happen is when the action item is activated, there is this Admin Group tab in which I will choose the specific Admin Group. When I click Ok/Apply, an email notification will be sent out to the members.
I have set up a workflow notification for this as well and integrated this on the action item. However, no email is received on the members’ end and the other thing also is, I need to complete the action item, re-open it and that’s when the emails are received on their end.
I attached a history of a sample ticket I have ran and tested, for your reference.
Can someone please help. Thanks.