Hi All,



Im fairly new to Sysaid ( only been using it 4 months) but I'm getting the hang of things fairly nicely.



Ive set up about 10 different departments on our SSP with basic funcuniality. Im looking to improve these going forwards.



I have 2 departments that interact daily. Department A check the end-user data and once the data is correct they send it on to department B who check if the end-user can change course for instance.



Im wondering if its possible for the SSP ticket to come into department A who will be the initial process manager then once they have done their checks pass it onto department B who will be notified.



Both departments have separate admin licences and work as separate process managers. I'm just not sure if it's possible for a ticket to come into 1 department as a process manager then once they have done their piece if they can be assigned it to a different department and process manager.



Ideally, id like it to look like the below image.



https://ibb.co/34qhBY3