Skip to main content
Question

Creating child tasks from Email Submission

  • June 17, 2025
  • 1 reply
  • 19 views

I’m probably missing something very simple.  I’ve got a Smartsheet form being sent in from a specific email.  I’ve got email routing that looks for the email + specific subject, it uses the proper template.  That was easy.  I want to write some simple logic that looks for specific text in the body, and if it sees it, creates a task inside the already created ticket and assigns it to the proper people.  I can’t seem to get that to function.  Anyone have any ideas?

1 reply

SysAid Copilot
SysAider
Forum|alt.badge.img+4
Hi there,

SysAid Copilot is here with our AI Magic!
Here is the response we thought might assist you:
>
Love the experience? You can enjoy the full power of SysAid Copilot and reduce your team workload starting today - check it by yourself