Escalation Rules

  • 6 January 2022
  • 2 replies
  • 56 views
Karlson
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Userlevel 4
Badge +3
Hello SysAid

I have a problem in my escalation rules! None of my many rules still work after the update to version 21.4.44 b88!

I saw that there is a new field "fashion" and I think it has to do with that.

Here is an example of one of my rules:
Escalates service data records with status Active, Weight = 0 Is triggered 0 hours 1 minutes before DueTime. Set the following fields: Weight = 1
What do I have to do to make it work again?

cheers
Karlson

2 replies

Maayan Karstaedt
Rank
Userlevel 5
Badge
Karlson
Hello SysAid

I have a problem in my escalation rules! None of my many rules still work after the update to version 21.4.44 b88!

I saw that there is a new field "fashion" and I think it has to do with that.

Here is an example of one of my rules:
Escalates service data records with status Active, Weight = 0 Is triggered 0 hours 1 minutes before DueTime. Set the following fields: Weight = 1
What do I have to do to make it work again?

cheers
Karlson


Hi Karlson,
Thanks for sharing this! Our dev team is looking into this now.
Please don't hesitate to share more feedback,
Cheers,
Maayan
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Karlson
Rank
Userlevel 4
Badge +3
This is not a bug in this version!
The problem was on my side. My time ranges in the settings were adjusted. I reset them, and then the Escalations Rules worked properly again.

Best Karlson

Thanks to Keny

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