For example:
- someone logs a call to do something for them on a certain date (in the future)
- most of a call is completed, but there is one task left that needs to be done in the future
These calls are not ready to close, so they take up "space" on an active queue.
It would be nice to be able to set a reminder time, then close the call and have it re-open automatically when the time comes.
We already use reminders for warranty expiries, but i can't see how to make that work for this scenario.
Thanks
Best answer by Alan Lytton
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