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I am building a workflow action item that needs to be assigned based on the value of a custom relational list field I defined in the “Request Details” tab. The custom field is a relational List based on the SysAid Users Entity. The attribute settings in the workflow do not allow the selection of “Assigned To” when using the custom external field. The “Assigned To” field only shows in the Local Field list when selecting Request User or Request Users Manager.

How can I accomplish this?

Attribute Setting

WorkFlow Tab = Service Record, External Field = Relational List field (user) > Local Field = Assigned To

Hi @ITsman,

Based on your description we suspect that this issue relates to a feature that wasn’t available in older versions (21.2 and lower). However, it was released in newer versions. Please let us know what your version is and if it is 21 or lower please upgrade to the latest version and see whether that solves your issue: https://documentation.sysaid.com/docs/whats-new-on-premise

If you still need help please reach out. 

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