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Hi

Does anyone know if it is possible to change the format of the Service Desk Templates > Workflow Notifications to match that of the Customize > Email Notifications? I have created a new set of Email Notifications that are a massive improvement on the original default plain text ones, and so far are getting great feedback - apart from one downside. We have a Material Request template that, once filled in and submitted, sends an email to a particular manager for approval. This email is generated within Service Desk Templates > Workflow Notifications but is just plain text with no way of setting like the main emails. Is there a way to improve this or would it be possible to do this in a future release?

Thanks
You can simply copy and paste the HTML code of your Email Notifications on the Workflow Notifications.

Consider that:

  • Dynamic tags may change or you may be interested in action item-related tags (https://community.sysaid.com/Sysforums/helpData.page?helpId=4147)
  • Some special tags like ${Approve} embed the link and some styles
  • Follow the common HTML email design best practices - for example: https://sendpulse.com/knowledge-base/email-service/best-practices/html-email




So, don't write this:

Approve

But....

${Approve}

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