Action ITEM - API - Python

Hello,

I’m struggling with action item call through the API.

Based on the documentation :

I tried the following API call on Postman:

The “type” is not working (even copy past from the doc) and without the type I juste have a 500 internal error from the server.

ids = my request ID

Can someone help me with this ?

Be the first to reply!

Hi,

Thank you for reaching out! We’ll need to further investigate this matter. To do so, would you be so kind as to submit a ticket on our SSP for this, or reach out to us via chat directly?

Thank you!

Hello @raluca.zarnica as requested: 2518839

Did you ever find a solution to this? 8 months later I’m having the same issues, and am searching for a solution.

Hello @gheld

I was not able to “set the values” through the API on action ITEM. The workaround I used (in my case) I set default value in the form (for batch ticket creation) but I’m able to “complete” the work item with the API call.

Regards

Hervé Jacquemin

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