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Question

API login

  • January 9, 2025
  • 3 replies
  • 65 views

Hi there
I have an on-prem SysAid instalation.
And I need to automate some task, by Microsoft Power Automate.

One of them is, make http request on Power Automate, to SysAid to check new sr.

I already created a specific user for that op and given administrator permissions.

I’m trying to make a post test login, with Avanced Rest Client (with access to SysAid) and the error I get is
{
  "status": 401,
  "message": "Incorrect login information. Letters must be typed in the correct case. Please make sure the Caps Lock key is disabled."
}

Can you please tell me what could be the problem?

Thanks.

3 replies

  • SysAider
  • 4 replies
  • January 9, 2025

Hello Rui!

 

I’m Stefan and I will be helping you with this question.

 

Can you please check if the credentials of the user? Maybe there was a typo in the password/API credentials.


  • Author
  • New SysMate
  • 1 reply
  • January 10, 2025

Hi Stefan,
Thanks very much for your reply.
After retype password, problem was fixed.
Many thanks


  • SysAider
  • 4 replies
  • January 10, 2025

Glad to hear that the inquiry has been resolved.