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Hi there
I have an on-prem SysAid instalation.
And I need to automate some task, by Microsoft Power Automate.

One of them is, make http request on Power Automate, to SysAid to check new sr.

I already created a specific user for that op and given administrator permissions.

I’m trying to make a post test login, with Avanced Rest Client (with access to SysAid) and the error I get is
{
  "status": 401,
  "message": "Incorrect login information. Letters must be typed in the correct case. Please make sure the Caps Lock key is disabled."
}

Can you please tell me what could be the problem?

Thanks.

Hello Rui!

 

I’m Stefan and I will be helping you with this question.

 

Can you please check if the credentials of the user? Maybe there was a typo in the password/API credentials.

Hi Stefan,
Thanks very much for your reply.
After retype password, problem was fixed.
Many thanks

Glad to hear that the inquiry has been resolved.

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