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Question

API to GET open service records by Customer ID

  • August 28, 2025
  • 2 replies
  • 60 views

Looking to GET open service records filtered by Customer ID. I can’t find a dedicated endpoint for this in the API ref, e.g. Get Service Records by Customer ID.

If you have found a way to do this with the new API, I’d love to see and example structure of the JSON payload sent in the request body. 

 

Thank you

2 replies

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  • SysAider
  • August 28, 2025

Hi Voelundur, 

Thank you for your question.

Please see the documentation we have on this subject:

https://developers.sysaid.com/reference/searchservicerecords

 

If you have further question regarding this, please open a Service Record with our Helpdesk so that we may further assist.

 

​​​​​​​Thank you!


  • Author
  • New SysMate
  • August 29, 2025

Here is where I am stuck:

{{base_api_url}}/service-records/search?fields=title&limit=2&filters=companyId=1234 

or rather

{{base_api_url}}/service-records/search?fields=title&limit=2&sort_by=&expand=requestUser&filters=companyId=1234

 

Q: How do I query by company id to get back only those records for a specific customer? 

Isn’t the customer id key called `customerId` (based on the response).  

 

Results from call:

{
  "statusCode": 400,
  "message": "querystring/filters must be object"
}