Question

Issues Posting to the Change Request Endpoint

  • 25 March 2022
  • 1 reply
  • 23 views

Hi, I'm trying to send a request to the Change End Point http://helpdesk:8080/api/v1/sr?type=change&templateID=1 and I am getting the following error back Status 400 - Message 'Failed to load service record template:5' I am able to successfully post a Request using the end point http://helpdesk:8080/api/v1/sr?type=request&templateID=12 Any ideas what is going wrong please?

1 reply

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Hi @DomBurke-ThePools!

This is from a while ago but just in case, one thing you should verify is that you have set up a login request tab on your postman?

For further assistant share a screen shot of your set up or reach out to our Customer Care team via live chat or open a ticket on our Customer Portal

Cheers,

Maayan

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