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Hi,



I'm trying to send a request to the Change End Point

http://helpdesk:8080/api/v1/sr?type=change&templateID=1

and I am getting the following error back

Status 400 - Message 'Failed to load service record template:5'



I am able to successfully post a Request using the end point

http://helpdesk:8080/api/v1/sr?type=request&templateID=12



Any ideas what is going wrong please?

Hi @DomBurke-ThePools!

This is from a while ago but just in case, one thing you should verify is that you have set up a login request tab on your postman?

For further assistant share a screen shot of your set up or reach out to our Customer Care team via live chat or open a ticket on our Customer Portal

Cheers,

Maayan

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