Question

Issues Posting to the Change Request Endpoint

  • 25 March 2022
  • 1 reply
  • 71 views

Hi,

I'm trying to send a request to the Change End Point
http://helpdesk:8080/api/v1/sr?type=change&templateID=1
and I am getting the following error back
Status 400 - Message 'Failed to load service record template:5'

I am able to successfully post a Request using the end point
http://helpdesk:8080/api/v1/sr?type=request&templateID=12

Any ideas what is going wrong please?

1 reply

Userlevel 5
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Hi @DomBurke-ThePools!

This is from a while ago but just in case, one thing you should verify is that you have set up a login request tab on your postman?

For further assistant share a screen shot of your set up or reach out to our Customer Care team via live chat or open a ticket on our Customer Portal

Cheers,

Maayan

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