Question

Query Parameter Functionality Issue in SysAid API (V1)

  • 1 April 2024
  • 1 reply
  • 69 views
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Hello,

I'm trying to understand how parameters work in the SysAid API. I've been using a request to retrieve service requests within a date range like so:

https://myCompany.sysaidit.com/api/v1/sr?insert_time=1483246800000,1711152000000
 

However, when I add another query parameter to specify certain fields to be returned, neither of the two filters seems to work:

https://myCompany.sysaidit.com/api/v1/sr?insert_time=1483246800000,1711152000000&fields=problem_type,alertID,CustomColumn17sr,sr_type,problem_sub_type,third_level_category,title,status,request_user,responsibility,priority,insert_time,close_time,due_date,update_time
 

Does the SysAid API support more than one query parameter? If it doesn't, how should I structure the request according to the API's requirements?

Thanks for your help!

 

1 reply

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Hello YerssonHernandez99,

We are glad to have you around

As far as you have presented the problem all I can mention is that you have called a specific field, insert_time and then listed other fields without any values on them

 

The api fields are tied to the database fields which can be found here documentation.sysaid.com/docs/database-guide\

 

For the call, try from the following guide https://documentation.sysaid.com/docs/rest-api-guide → Search Service Requests → GET/sr/search?query={search_criteria}&view={view_name}&fields={field1,field2..}&type={type}&offset={offset}&limit={limit}&{filter1}={filter1_value}&{filter2}={filter2_value}..&sort={field}&dir={dir}…

You are more than welcomed to our helpdesk.sysaid.com to request a few session of how to if needed trough the CSM

Have a great week ahead!

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