We are in the middle stages of evaluation of SysAid as a combined ITSM and CMDB service for both internal and customer needs.
Internally we have a strong philosophy of consolidating as much frontend-backend communication to REST as possible; as such, we are heavily invested in wanting to know more about the API of SysAid in general.
The main sources of relevant information regarding the REST API we have perused are the following:
Rather than asking what is possible, we thought it would be easier if it’s possible to define which parts of the system are not accessible (e.g. replicating full functionality supplied via other existing methods) via REST? As an example, we found the documentation for creating CIs in this manner to be just about non-existing.
To summarise, what, if any limitations are in place for the REST API and, if existing, what are underlying causes and/or premeditated decisions behind them?
Many thanks for your services and the help you have given us thus far!