REST API - adding hyperlink when creating a ticket

  • 27 April 2023
  • 1 reply

I am trying to add a hyperlink to ticket description but it adds it as a plain text.



      "key": "description",

      "value": "New Hire: Kim Lane2 \n\n Target Start Date changed to: \n\nPDF Link:"



I tried using link key but not sure where it adds the link:


      "key": "link",

      "value": ""



Best answer by SysAid Team 24 May 2023, 12:04

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1 reply

Hi @abhatia

No matter what you will put into the description field, it will always be in Plain text, since the field doesn't support HTML code.

We have an open feature request #21386 to make the Description field support HTML.


If you still need help, please don’t hesitate to reach out. 


All the best