Same here please.

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Has there been any update on this? I'm having the same problem.

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I have attached a screenshot of how I was able to do it using Postman.



Here are the highlights.

URL: /sr/{id}/attachment



Add a header:

Key: Content-Disposition

Value: multipart/form-data



The request body needs to be set to "form-data"

Add a file to the body using the below.

Key: file

Value: [attached the file here]

Content Type: The Content Type that matches your file.



Hope that helps!

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JHamblen
I have attached a screenshot of how I was able to do it using Postman.



Here are the highlights.

URL: /sr/{id}/attachment



Add a header:

Key: Content-Disposition

Value: multipart/form-data



The request body needs to be set to "form-data"

Add a file to the body using the below.

Key: file

Value: [attached the file here]

Content Type: The Content Type that matches your file.



Hope that helps!

Hi JHamblen!



You solved my problem! It worked!



Thank you, very very much!

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Is there a way to instead Get attachments via the API that is retrieve attachments related to an SR Record?

I can't find that anywhere.

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I would like to ask if you have already been able to retrieve the attachment file from the Service Desk directory using RESP API?

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I would like to ask how can I retrieve the attached file from Service Directory? I haven't found how I can use the REST API to retrieve the attachment file.

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Hi JPires,

Hope you already figured it out but if not then here is a step by step guide:



Step 1 - Build URL

In order to add Attachments to a Service Record using RestAPI, you create need to use the POST method.

The URL in the API tool (e.g: Postman) should be for example:

https://accountID.sysaidit.com/api/v1/sr/123456/attachment

(replace the accountID and 123456 with the actual SR number)



Step 2 - populate on postman (or your chosen API builder)

In the "Body" select "form-data" radio button.

Under "KEY" you will have an option to select "FILE" and when you select that option, you will have in the "Type" column an option to select a file.

After the file (Attachment) is uploaded from the computer, then type file under KEY, and click Send button to use the POST method and successfully upload the attachment.





Step 3 - Validate input

You will see "200 OK" for confirmation.



Hope this helped let us know how it goes!

Cheers,

Maayan

JPires
I would like to ask how can I retrieve the attached file from Service Directory? I haven't found how I can use the REST API to retrieve the attachment file.

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Because I found this post and had to translate in to PowerShell here is my function I use to post Attachments.



Hope it helps someone.





function Add-SysAidAPISRAttachment{

<#

.INPUTS

Attachment, URI, WebSession, ID

.PARAMETER Attachment - [string] Path including file name

.PARAMETER MediaType

.PARAMETER URI/URL - SysAid URL/URI "http://mysysaid.domain.ca:8080/"

.PARAMETER WebSession - Should be the session from the Get-SysAidAPIKey function

.PARAMETER srID - INT32 id number of the Service Request to add the attachment to

.OUTPUTS

PSCustomObject from returned SysAid Json.

.EXAMPLE

$returnedSR = Get-SysAidAPISR -ServiceRequest $SR -URI "http://mysysaid.domain.ca:8080/" -APIWebSession $webSession

Payload - File Multipart/Form data.

#>

[CmdletBinding(DefaultParameterSetName="Default")]

param (

[Parameter(

ParameterSetName="Default",

Mandatory=$true,

HelpMessage = "Web Session returned ay Get-SysAidAPIKey")]

[Alias("API","JSESSIONID","Key","websession")]

[ValidateNotNullOrEmpty()]

[Microsoft.Powershell.Commands.WebRequestSession]$APIWebSession,

[Parameter(

ParameterSetName="Default",

Mandatory=$true,

HelpMessage="URL/URI for the SysAid Site http://[fqdn]:[port]/"

)]

[ValidateNotNullOrEmpty()]

[Alias("URL","site")]

[String]$URI,

[Parameter(

ParameterSetName="Default",

Mandatory=$true,

HelpMessage="ID - INT32 of the ticket to update"

)]

[ValidateNotNull()]

[Alias("ID","serviceRequestID")]

[Int32]$srID,

[Parameter(

ParameterSetName="Default",

Mandatory=$true,

HelpMessage="File path and name to attach to Service Request"

)]

[ValidateNotNullOrEmpty()]

[Alias("file")]

[string]$attachment,

[Parameter(

ParameterSetName="Default",

HelpMessage="Media Type i.e. image/png"

)]

[ValidateNotNullOrEmpty()]

[Alias("media")]

[string]$mediaType

)



begin{

#Service Request URI's

<#

Content-Disposition: form-data; name="file"; filename="694-117374.wav"

Content-Type: audio/wav

#>

$finalURI= $URI + "api/v1/sr/" + $srID.ToString() + "/attachment"



$body = $null

$fileName = Get-Item $attachment

if ($null -ne $mediaType) {

$mimeType = $mediaType

}else{

$mimeType ="application/octet-stream"

}

$file = [System.IO.File]::ReadAllBytes($attachment)

$fileEnc = [System.Text.Encoding]::GetEncoding('iso-8859-1').GetString($file)

$boundary = [System.Guid]::NewGuid().ToString()

$LF = "`r`n"



$body = (

"--$boundary",

"Content-Disposition: form-data; name=`"file`"; filename=`"$($fileName.Name)`"",

"Content-Type: $mimeType+$LF") + $fileEnc + (

"--$boundary--$LF"

) -join $LF



$Response = $null

$functionError = $null

}



process{



try {

$Response = Invoke-RestMethod -Uri $finalURI -Method Post -ResponseHeadersVariable "responseHeaders" -WebSession $APIWebSession -ContentType "multipart/form-data; boundary=$boundary" -Body $body

}

catch {

$functionError = $_

}



}



end{

if ($null -eq $functionError) {

#$Response | ConvertFrom-Json

$Response | ConvertTo-Json

}else{

$functionError

}

}

}



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