Skip to main content

REST API Usage and getting cust_notes?

  • January 30, 2017
  • 5 replies
  • 238 views
C
Hello! I am using the REST API (and formatted JSON) to get ticket data. I am able to log in, create tickets, and get ticket data (certain fields, filtering, etc all seem to work just fine). I'm running into a problem with cust_notes though. I can't seem to get the notes from the ticket through a http/get request. When I include the cust_notes field, it is just empty: {"id":"136079","canUpdate":true,"canDelete":false,"canArchive":false,"info":[{"key":"update_time","value":1485792408000,"keyCaption":"Modify time","valueCaption":"01/30/2017 10:06:48 AM"},{"key":"cust_notes","value":"","keyCaption":"SR Custom Notes","valueCaption":""},{"key":"request_user","value":1280,"keyCaption":"Request user","valueCaption":"Cliff Adair"},{"key":"description","value":"test","keyCaption":"Description","valueCaption":"test"},{"key":"title","value":"DEFAULT","keyCaption":"Subject","valueCaption":"DEFAULT"},{"key":"status","value":1,"keyCaption":"Status","valueCaption":"New"}]}] regardless if it is or isn't empty. In this case there are two notes: Cliff Adair (01/30/2017 10:03:15): test ============================= Cliff Adair (01/30/2017 10:03:09): test Is there a to get notes other than through a normal JSON http/get?

    5 replies

    C
    • CliffAdair
    • Author
    • New SysMate
    • 2 replies
    • January 31, 2017
    It's amazing what posting on a board does - I randomly found some of the answer, which led me to the whole answer. And possibly a bug?? the key is 'notes' not 'cust_notes'. This: https://xxx.sysaidit.com/api/v1/sr/136079?fields=status,title,description,request_user,update_time,notes&limit=2&sort=id&dir=desc Will properly return the notes, in an array. This: https://bridgemanfoods.sysaidit.com/api/v1/sr/?fields=status,title,description,request_user,update_time,notes&limit=2&sort=id&dir=desc Will not. Very odd. But, it answers my question, so I'll have to do a bit of re-coding.
    A
    • Anonymous
    • 0 replies
    • September 20, 2020
    trying to follow your post, were you able to find the notes field in the rest api?
    T
    • Tamarah
    • New SysMate
    • 2 replies
    • September 21, 2020
    Hey GD, the post was made several years ago, but it's still that way: You can only get the notes for a single ticket (first link), not for several at once (second link). I wouldn't have expected this behavior either.
    C
    • CliffAdair
    • Author
    • New SysMate
    • 2 replies
    • September 23, 2020
    GD - I did indeed. As Tamarah said, you can only get notes for a single ticket at a time. So I pulled my ticket list based on criteria (such as our status) and then looped through each ID to get the data & add to a 2D array.
    A
    • Anonymous
    • 0 replies
    • October 18, 2020
    thanks for the reply. didnt notice that difference. i'll add similar logic to loop thru the list. /api/v1/sr/136079?fields=s...notes&limit=2&sort=id&dir=desc /api/v1/sr/?fie...notes&limit=2&sort=id&dir=desc


    Terms & ConditionsCookie settingsAccessibility statement