Hello Everyone!

I’ve been using the search API endpoint in our production environment for a while, to ensure that duplicate requests do not get created. Last week though we noticed a lot of duplicates so I went looking for a reason and today discovered that the search API Endpoint stopped working. Since this is kind of urgent I’m happy to hear any and all input that anyone might have. My users are not happy at the moment. :(

We use the SysAid cloud version. Here is the call:

/api/v1/sr/search?query=($9335$)&fields=title

Note the parenthesis and the dollar signs are part of what I’m looking for. 

The return for this is the following JSON:
{
    "status": 500,
    "message": "Failed to load list of service requests"
}

Thank you

Rudy