SR Type Values

Hi Ronet,

Below are the correct SR type values and their corresponding captions in SysAid:

1 = Incident
4 = Change
6 = Problem
10 = Request
If you need further clarification or assistance, feel free to ask!

I’ve used the following to post, but a request is created, not a problem:

{

  "info": [

    {

      "key": "title",

      "value": "Problem From Postman 06.03.25"

    },

    {

      "key": "sr_type",

      "value": "6"

    }

  ]

}

it seems I can’t create a change as well- An incident is created:
 

{

  "info": [

    {

      "key": "title",

      "value": "Change From Postman 06.03.25"

    },

    {

      "key": "sr_type",

      "value": "4"

    }

  ]

}