Hi
Im trying to create an SR using the REST API via Postman (initially), however although the SR is created not all the fields are updated. I know the values exist and match in the SysAid system.
From the below sample JSON, the problem_sub_type and third_level_category fields, and the custom field CustomColumn405sr date/time field don't update (also tried the update SR API - I get the same result).
POST /api/v1/sr/
application/json
{
"info": [
{"key":"problem_type","value":"Backup"},
{"key":"problem_sub_type","value":"Generator"},
{"key":"third_level_category","value":"Fault"},
{"key":"title","value":"Test SR"},
{"key":"description","value":"Generator"},
{"key":"impact","value":"4"},
{"key":"urgency","value":"4"},
{"key":"CustomColumn405sr", "value" : 1617788641080}
]
}
Create API returned 200 Ok and the JOSN of the created SR. Update API returns 200 Ok and '1' in the response body.
Please can someone advise.
Kind Regards
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Hi :)
The categories in SysAid can be set if you pass them in one string using _ in the spaces.
You should pass the value to the problem_type. so in your example, it will be in the following way:
{
"key": "problem_type",
"value": "Backup_Generator_Fault"
},
You can see that all of our 3 categories are in one line.
Please let me know if you have more questions and sorry for the delay.
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