Unable to create SR with 3 Category levels via REST API
Hi
Im trying to create an SR using the REST API via Postman (initially), however although the SR is created not all the fields are updated. I know the values exist and match in the SysAid system.
From the below sample JSON, the problem_sub_type and third_level_category fields, and the custom field CustomColumn405sr date/time field don't update (also tried the update SR API - I get the same result).
POST /api/v1/sr/
application/json
{
"info": [
{"key":"problem_type","value":"Backup"},
{"key":"problem_sub_type","value":"Generator"},
{"key":"third_level_category","value":"Fault"},
{"key":"title","value":"Test SR"},
{"key":"description","value":"Generator"},
{"key":"impact","value":"4"},
{"key":"urgency","value":"4"},
{"key":"CustomColumn405sr", "value" : 1617788641080}
]
}
Create API returned 200 Ok and the JOSN of the created SR. Update API returns 200 Ok and '1' in the response body.
Please can someone advise.
Kind Regards
Hi :)
The categories in SysAid can be set if you pass them in one string using _ in the spaces.
You should pass the value to the problem_type. so in your example, it will be in the following way:
{
"key": "problem_type",
"value": "Backup_Generator_Fault"
},
You can see that all of our 3 categories are in one line.
Please let me know if you have more questions and sorry for the delay.
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