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Question

What shall be used for resposnsibility to be none when creating a ticket?

  • February 18, 2025
  • 2 replies
  • 31 views

We are creating tickets in sysaid and use responsibility null or ‘’. Either one of these brings process manager in sysaid to be a service account that is assigned for API.

Any suggestion on how to make it none?

gabriel.lupu
SysAider
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Hello ​@atrofman 

 

Thank you for contacting us, 

 

Can you please provide us with the API call used?

Also, you can open a ticket with us by sending an email to “helpdesk@sysaid.com

 

Kind Regards!


  • New SysMate
  • February 18, 2025

Thank you, but we found a solution, you need to use “0” for the process manager to be none in sysaid


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