Hi @Zahi, 

SysAid for Teams’ chat bot is something that is only available on Cloud. 

If you’d like to hear more about migrating to the Cloud please contact your account manager. 

Hope this helps :)

I already add the sysaid application to my teams, so u say the integration between them its just for Cloud?

Hi @Zahi, yes. SysAid for Teams is only available for Full Cloud SysAid users. 

Please read more about SysAid for Teams here: 

https://www.sysaid.com/it-service-management-software/marketplace/microsoft-teams

If you have further questions don’t hesitate to contact your account manager. 

Thank you

Ok Thanks

Sure thing :)