We’re thrilled to share that SysAid has been recognized in the 2025 Gartner® Magic Quadrant™ for AI Applications in IT Service Management.
Our CEO Avi Kedmi said it best: “We are proud to be at the forefront of AI in ITSM, empowering IT teams to deliver impactful service at scale.”
This recognition underscores our rapid innovation and commitment to empowering IT teams worldwide.

👉 Download the report
Gartner, Magic Quadrant for AI Applications in IT Service Management, rBy: Chris Matchett, Rich Doheny, Ankita Hundal], t2 September 2025]. Gartner does not endorse any vendor, product, or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. GARTNER and MAGIC QUADRANT are registered trademarks and service marks of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved.