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Okta

  • January 2, 2026
  • 1 reply
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I need assistance setting up Okta verify. 

    1 reply

    SysAid Copilot
    SysAider
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    Hi there,

    SysAid Copilot is here with our AI Magic!
    Here is the response we thought might assist you:

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    ## Help with “Okta Verify” vs “Okta + SysAid”

    To clarify the right guidance, I need to understand what you mean by “Okta Verify” in your context, because it can mean two different things:

    1. **End‑user MFA app (Okta Verify on phones/PCs)**
    – Installing/configuring the Okta Verify app for your users’ MFA
    – This is done completely in **Okta**, not in SysAid

    2. **SysAid + Okta integration**
    – Using Okta to log in to SysAid (SSO via SAML/Okta SSO add‑on)
    – Or using Okta as a user repository to sync users into SysAid

    Please answer these two questions so I can give exact steps:

    1. Do you want to:
    - (A) help your end users enroll and use the Okta Verify MFA app, or
    - (B) configure SysAid to authenticate via Okta (SSO with Okta), or both?

    2. Is your SysAid environment:
    - Cloud (e.g., `something.sysaidit.com`), or
    - On‑premises?

    Once you confirm, I’ll provide a short, step‑by‑step setup specifically for your scenario.
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