[SysAid Blog] SysAid UI Refresh: A Dual Effort with Our Customers

Thanks Danny. Been greatly enjoying the new UI demo and will be sharing more broadly with our teams this week to get additional feedback. One question just off of that blog post. "Newsfeed-like display: presenting incidents like news stories, descending from the broadest information to the most detailed." This line-item. Can this be expanded on? I'm not quite sure how this relates to the current UI interface, as I've seen it at least.

Hi Paul, This is an analogy to the new ticket view UI, where the broad information is visible immediately, and you can dive into the details. I agree it might need an edit to explain the meaning behind it :) Cheers, Danny

ok cool. Just from the description it seems to be describing more of a Dashboard view rather than a list view of service records.

In the last few emails I have received from Sysaid, links in the message are now point to the domain mkto-ab330165.com. I am not able to access these because my Office 365 reports these as malicious links. Is this domain in the links valid?

Hi CDR Bill, This is from a while ago but just wanted to reassure you this domain is not malicious and is connected to our marketing platform dedicated account. http://mkto-ab330165.com We recommend to whitelist this domain to make sure you get all the product updates, webinar Invites and more! Cheers, Maayan

CDR Bill
In the last few emails I have received from Sysaid, links in the message are now point to the domain mkto-ab330165.com. I am not able to access these because my Office 365 reports these as malicious links. Is this domain in the links valid?