Hi all,

Early last month I was chosen as one of HDI Top 25 thought leaders (!) together with an amazing group of IT professionals. 

I wanted to say THANK YOU to everyone who took the time to nominate me. 

This just motivates me to write more and continue to bring value to how you do IT.

As a small token of my appreciation, here are 23 ITSM Tips for a Better 2023 .

Enjoy 🙂