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[Joe the IT Guy Blog]: The Importance of Customer Journeys to IT Service Desks

[Joe the IT Guy Blog]: The Importance of Customer Journeys to IT Service Desks
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Working in IT is pain. It certainly can be, if done horribly. But in the case of your customer (employee) experience, following user pain can lead you to a great discovery regarding your IT practice.

 

Embrace the pain and read more.

 

 

 


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