Working in IT is pain. It certainly can be, if done horribly. But in the case of your customer (employee) experience, following user pain can lead you to a great discovery regarding your IT practice.
Embrace the pain and read more.
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[Joe the IT Guy Blog]: The Importance of Customer Journeys to IT Service Desks
![[Joe the IT Guy Blog]: The Importance of Customer Journeys to IT Service Desks](https://uploads-eu-west-1.insided.com/sysaid-en/attachment/22498a0b-757a-4904-822e-cbec351dbee8_thumb.png)
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