Hi,When an employee in the organization that uses an Apple computer (MAC OS) opens a ticket from the mail, the ticket opens in an unclear manner rather than a reading, a kind of gibberish.I did not find the codec issue in the settings.
Filed is attached for example.
![](https://uploads-eu-west-1.insided.com/sysaid-en/attachment/9e84da51-8d44-495b-8524-d12f12123eff.png)