All categories and sub-categories translated to French as well as Lists.
French end-user sees them in French in the Incident form. All good.
End-user receives a notification when submitting a new SR.
Lists are in French. All good.
Category and sub-category in English. Not good.
In “Account Defaults”: Use the default language for automatic notifications is unchecked.
In “Account Defaults”: Use translation file for categories and custom lists is checked.
How do I get the Category and Sub-category tags to show in the end-user’s chosen language in notifications?
Thank you so much for your help! Much appreaciated.