Do disabled administrators still consume a license?
We have a number of administrators that have left the company. I would like to reallocate their licenses to new admins, but I don’t want to transfer all tickets over to the new admins. Its useful for us to see the history of a user and which administrator assisted them in the past, even if the admin no longer works for us.
I have set the old admins to Disabled, but licenses still show as allocated.
What is the best way forward?
- Should I convert the old admins to users, and can I do so without losing the history of tickets they were assigned to?
- Can I just add new admins and accept that the system knows disabled admins aren’t actually licensed agents?
Best answer by Maayan KarstaedtView original