We have recently setup SysAid and I am trying to configure the app. If I login with the generic sysaid user everything works fine but if I login using my personal credentials or indeed any credentials that were imported using the LDAP plugin it will not work. I get the following error—
Of course, I've tried my password several times, I've tried different LDAP users, I've tried different formats for my username (e.g. DOMAIN\username, username@domain.com, DOMAIN\\username, domain\UserName, etc) but nothing seems to want to let me in except the user that was created directly on the system rather than imported. I have checked that the users in question have the phone app permission turned on as well.
Does anyone here use the Android App with users imported from Active Directory? What format does your login take? Thanks.
