There are numerous options in Level 1 Category. Easy option is its own Helpdesk and associated group. Members of other groups are able to assign their open tickets to our group, the IT team. We want to prevent that.
Reading other posts regarding this topic, there was this related link:
I went through it and the current settings we have, it doesn’t to be clear that an Administrator can create/modify tickets in their own group only or any group.
Any help with this would be appreciated.