Question

Prevent re-assign tickets to admins in another group

  • 4 January 2023
  • 2 replies
  • 18 views

There are numerous options in Level 1 Category. Easy option is its own Helpdesk and associated group. Members of other groups are able to assign their open tickets to our group, the IT team. We want to prevent that. 

 

Reading other posts regarding this topic, there was this related link:

https://community.sysaid.com/help-page.htm?helpPageId=4218

 

I went through it and the current settings we have, it doesn’t to be clear that an Administrator can create/modify tickets in their own group only or any group.

 

Any help with this would be appreciated.  

 

Cheers

Suneil


2 replies

Userlevel 4
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Hi @SChandiramani

You can enable group permissions and make sure the relevant actions are defined “Admins and Groups Only”.

 Got To: Top panel > Tools > User Management > Groups > Choose group

To apply these new configurations on existing Admin users 

Got To: Top panel > Tools > User Management > Administrators > Select the relevant users > Open dropdown Permission Type and choose by group

and click SET!

 

 

Let us know how it goes!

 

Hi @Maayan Karstaedt ,

With the settings above I can restrict the view of the tickets. Is it possible to restrict the user from assigning a ticket to a specific user in a different group? The ‘group’ will be different once the ‘category’ of the ticket is updated.

Cheers

 

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