Hello Support, We created a new user account a few weeks ago, however the user has yet to sync from LDAP to SysAid. The user is in the correct OU, and the Sysaid integration portal has established a connection.
We've set the Sync setting to run every day.
Please advise.
thank you,
I have same issue where is the force sync option?
Userlevel 5
Hi
A few things you can check in your LDAP configuration that might create this issue:
- Is it for a specific user groups
- Does it include sub-OU’s
- Review your filters and roots and sub-OU if applicable
Worth mentioning SysAid imports users and groups from nested OU’s when integrating to LDAP.
Adding here also our guide for LDAP integration as well just in case.
Let us know how it goes!
Cheers,
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