My name is Yebegaeshet Fentahun, and I’m currently exploring SysAid as a beginner in IT service management. I’m eager to learn about incident management, asset tracking, and how SysAid can help streamline IT support tasks. I work as Manager, Information support Services and am passionate about improving IT service delivery processes.

I’m joining the community to gain insights and learn best practices from experienced SysAid users. I hope to share my progress and ask questions as I become more familiar with the platform.

Feel free to reach out with any tips or advice, and I’d love to connect with others who are also using SysAid!

Looking forward to being part of this community!