how do i merge a ticket?
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SysAid Copilot is here with our AI Magic!
Here is the response we thought might assist you:
## Merge Tickets in SysAid
Follow these steps:
1. Log in to the SysAid admin portal.
2. Go to Service Desk -> Help Desk -> All.
3. Check the boxes next to the tickets you want to merge.
4. Click Merge.
5. Enter a merge reason and choose which fields to keep (right-side panel). Defaults are set at Settings > Service Desk > Merge Service Records.
6. Select the primary ticket at the bottom.
7. Click Merge to confirm.
Notes:
- Merging is irreversible.
- If you don’t see the Merge button, enable the “Merge service records” permission under Tools > Administrators.
Follow these steps:
1. Log in to the SysAid admin portal.
2. Go to Service Desk -> Help Desk -> All.
3. Check the boxes next to the tickets you want to merge.
4. Click Merge.
5. Enter a merge reason and choose which fields to keep (right-side panel). Defaults are set at Settings > Service Desk > Merge Service Records.
6. Select the primary ticket at the bottom.
7. Click Merge to confirm.
Notes:
- Merging is irreversible.
- If you don’t see the Merge button, enable the “Merge service records” permission under Tools > Administrators.
Love the experience? You can enjoy the full power of SysAid Copilot and reduce your team workload starting today - check it by yourself
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