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Question when creating a new online ticket how can I include the message within the email message?

 

Thanks

Hi @ptaylor2022 , 

What field do you want to share in the email notification? “Notes” or “Description?

Both can be added in the email notification template, head over to your email notification configuration:

With the snippet above it will appear in email notification only if not empty. 

Let us know how it goes!

 

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