Logging into SysAid using Web-services

 
Author
Message
SysAider
1
 
I'm trying to log into SysAid using the web-services framework.

To do this, I'm sending the following SOAP request


To https://sysaid.jhu.edu:8443/services/SysaidApiService and am receiving the following response:



It appears that my SOAP request is valid because SysAid is returning a valid response, but the Session ID is always 0. I'm using an Admin account on a University license, but am not sure if some other configuration is required.

Any help would be greatly appreciated. Our ability to connect to SysAid using web-services was a critical part of our decision to purchase SysAid in the first place.

Thanks,
Larry
SysAider
3
 
Did you ever get this resolved? I am having the same issue.
SysAid Product Manager Community Manager
393
 
Hi josecgomez,

We Higley recommend you move to REST API it is easier to use and is best practice today.
you can read more about it here:

SysAid REST API Guide

Cheers,
Maayan

josecgomez wrote:Did you ever get this resolved? I am having the same issue.