Is there a way to convert an end user to an Administrator (Service Pro)?
Question
Convert users
+4Hi there,
SysAid Copilot is here with our AI Magic!
Here is the response we thought might assist you:
SysAid Copilot is here with our AI Magic!
Here is the response we thought might assist you:
## Convert an End User to an Administrator (Service Pro)
Yes—you can convert an end user to an Administrator in SysAid. Here’s how:
1. Log in with an admin account.
2. Go to Tools > User Management > End Users.
3. Find the user, check the box next to their name.
4. Click Convert to Admin.
5. Confirm when prompted.
Notes and tips:
- Admin seats are limited by your license. If the Convert to Admin option is missing, you’ve likely reached the admin limit. Free a seat by converting or disabling an existing admin, then try again.
- After conversion, add the new admin to the appropriate admin groups (Tools > User Management > Groups) to grant the right permissions.
Need help verifying license availability?
- In the admin portal, click your username (top-right) > About to see available admin licenses.
If you run into issues (e.g., no button appears even with available licenses), let me know what you see, and I’ll guide you further.
Yes—you can convert an end user to an Administrator in SysAid. Here’s how:
1. Log in with an admin account.
2. Go to Tools > User Management > End Users.
3. Find the user, check the box next to their name.
4. Click Convert to Admin.
5. Confirm when prompted.
Notes and tips:
- Admin seats are limited by your license. If the Convert to Admin option is missing, you’ve likely reached the admin limit. Free a seat by converting or disabling an existing admin, then try again.
- After conversion, add the new admin to the appropriate admin groups (Tools > User Management > Groups) to grant the right permissions.
Need help verifying license availability?
- In the admin portal, click your username (top-right) > About to see available admin licenses.
If you run into issues (e.g., no button appears even with available licenses), let me know what you see, and I’ll guide you further.
Hi Jeffrey,
It seems like the answer received from our Copilot is spot on.
Please let us know if you require any further clarification on the steps mentioned above.
Thank you!
Yes — go to the user management or admin settings panel, locate the user, and change their role from 'End User' to 'Administrator' or 'Service Pro.' Make sure to save changes and refresh permissions afterward.
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