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Loop Error When Trying to Update an SR Field via Workflow

  • 6 February 2024
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I've encountered a loop error while attempting to update a Service Request (SR) field using a workflow. Here's the scenario:

I've set up a workflow where, in one step, I populate data from the SR to a Local Action Item. The configuration is as follows:
SR | Last Present Data -> Last Present Data | Overwrite if not Completed | Action Item Activated.

This setup works perfectly fine. However, I now need my staff to be able to update this field, and for those changes to populate back to the SR. 

I attempted to implement the following configuration, but it resulted in a loop error:
SR | Last Present Data <- Last Present Data | Overwrite | Action Item Completed.

 

How can I successfully update this field without encountering a loop error?

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Best answer by simonamirza 6 February 2024, 14:09

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Hi @eluiz ,

Generally, action item flows can only go in one direction specifically to avoid data population loops. 

Could you please provide us a screenshot of your current workflow so we may replicate this and look for a workaround?

If you need more help, have further questions, or just want to chat about this topic, please don't hesitate to reach out. 

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Hi @eluiz ,

Generally, action item flows can only go in one direction specifically to avoid data population loops. 

Could you please provide us a screenshot of your current workflow so we may replicate this and look for a workaround?

If you need more help, have further questions, or just want to chat about this topic, please don't hesitate to reach out. 

Thanks Simona

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