I've encountered a loop error while attempting to update a Service Request (SR) field using a workflow. Here's the scenario:
I've set up a workflow where, in one step, I populate data from the SR to a Local Action Item. The configuration is as follows:
SR | Last Present Data -> Last Present Data | Overwrite if not Completed | Action Item Activated.
![](https://uploads-eu-west-1.insided.com/sysaid-en/attachment/93b83247-f34e-40f5-900d-de81069643d4.png)
This setup works perfectly fine. However, I now need my staff to be able to update this field, and for those changes to populate back to the SR.
I attempted to implement the following configuration, but it resulted in a loop error:
SR | Last Present Data <- Last Present Data | Overwrite | Action Item Completed.
![](https://uploads-eu-west-1.insided.com/sysaid-en/attachment/27796feb-e167-4263-b9f7-5d5a645000f8.png)
![](https://uploads-eu-west-1.insided.com/sysaid-en/attachment/9896fe2e-9cec-4af0-9ac2-068e0af9028d.png)
How can I successfully update this field without encountering a loop error?
Best answer by simonamirza
View original