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SysAid API

Write your own code to create, retrieve, update, and delete SysAid entities, integrating SysAid with your other applications.

  • 68 Posts
  • 184 Replies
68 Posts
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pgalloNew SysMate
asked in SysAid API
Need working example of creating service request via REST API

I’m able to use the login endpoint to retrieve a cookie, and then use that cookie string to request other GET endpoints to return information on users or service request templates…But when I go to create a new service request, I get a very unhelpful Error 500 no matter what I try.I’m currently trying to POST against: /api/v1/sr?view=mobile&type=incident&template=29I’m using ‘mobile’ as the view because it’s the only string I can get to return anything.  As far as I can tell, we only have a ‘DEFAULT’ view setup in Sysaid, but providing ‘default’ as the view URL parameter or not specifying the view URL parameter always returns the Error 500 message, while providing ‘mobile’ as the view URL at least returns "The following mandatory fields are missing: [problem_type, title, status, urgency, impact, priority, request_user, description]" if they are not provided.So, with a header containing my cookie and Content-Type: application/json, and my request body:{ "info": [ {"key"

564
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4 days ago
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ronentNew SysMate
asked in SysAid API
SysAid API Status Code list

Hi I can’t find in the documentation a list of the different available statutes and their appropriate code.I need it in order to update a Service Request’s status using the API.Is there such a list?

153
A
7 days ago
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Community Enthusiast
rgireyevCommunity Enthusiast
asked in SysAid API
SysAid REST API setting sub_type causes error 500 to be returned

Solved. Please delete. 

181
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SysAider
21 days ago
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anitha.gNew SysMate
asked in SysAid API
Space category

hi guyz can assist me ...im having issue in space environment where by the category is not populating. any solutions?  

270
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1 month ago
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hjacqueminNew SysMate
asked in SysAid API
Action ITEM - API - Python

Hello,I’m struggling with action item call through the API.Based on the documentation :  I tried the following API call on Postman:    The “type” is not working (even copy past from the doc) and without the type I juste have a 500 internal error from the server. ids = my request ID Can someone help me with this ?

652
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2 months ago
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hjacqueminNew SysMate
asked in SysAid API
SR Attachment - Powershell - Internal Error 500

Hello Everybody, I’m struggling to add a attachement (xlsx file) to an existing SR. Here is my code :Function Add-SysAidRequestAttachment { [CmdletBinding()] Param ( [parameter(Mandatory=$true)] [String]$BaseURL, [Parameter(Mandatory=$true)] [Microsoft.PowerShell.Commands.WebRequestSession]$SessionToken, [parameter(Mandatory=$true)] [String]$RequestID, [parameter(Mandatory=$true)] [String]$FilePath ) Begin { $VerbosePreference = 'Continue' } Process { Write-Host "Entering Add-SysAidRequestAttachment" # Préparer l'URL pour l'upload du fichier [System.Uri]$Uri = "$BaseURL/api/v1/sr/$RequestID/attachment" # Lire le fichier à envoyer Try { $fileStream = [System.IO.File]::OpenRead($FilePath) $fileSize = $fileStream.Length Write-Host "Fichier chargé : $FilePath, Taille : $fileSize bytes" } Catch { Write-Host "Erreur lors de la

573
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SysAider
2 months ago
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Sea_TonNew SysMate
asked in SysAid API
Authentication issues when logging into SSP and Ticketing system

We are on-prem. No one can authenticate with their AD account, but pressing f11 will take you to the ssp logged in. So this work around is helping users create tickets. This also helps me as an admin get logged into the helpdesk. Though this may work it is not ideal.When logging into the helpdesk with ad account and password I receive “Incorrect login information.Letters must be typed in the correct case.Please make sure the Caps Lock key is disabled.”My account is not locked in AD and I’ve tried logging in using Chrome, Firefox, and Edge.When I use the domain\username I get “Wrong captcha”. We never used domain before - but figured I’d give it a go anyway.We did change to ldaps. Though I can’t remember if this problem happened before or after we changed this.Any ideas or more information I can provide?

895
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3 months ago
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andr3a.dipaolaNew SysMate
asked in SysAid API
use routing rules for SR via API

It is possible to avoid automatically assigning the service record to yourself via API. I would like to create SRs via API which are then managed by routing rules inside help desk.

783
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6 months ago
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Community Enthusiast
abonfimCommunity Enthusiast
asked in SysAid API
Label "Survey status" in SR is not change by API

Hi Everyone,I’m facing a dumb issue herer. I have a Survey working very well making update by sysaid API.When a survey is done, there is a label call “Survey Status” in the SR that tell me that the survey was anwserd.  But When the ticket is mark as “Resolved”, the survey is send but the “Survey status” in the SR wasn’t change to “The survey was sent”.I’m trying to do this by API and I have no success. Anybody here can help me?Here what I’m doing by API.'https://mycompany.sysaidit.com/api/v1/sr/81980'PUT curl --location --request PUT 'https://{{ambiente}}/sr/81980' \--header 'Content-Type: application/json' \--data '{    "id": "81980",    "info": [               {            "key": "survey_status",            "value": 1        }    ]}' 

913
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Community Enthusiast
6 months ago
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willgalvaoNew SysMate
asked in SysAid API
Creating Service Request via REST API

I'm studying the api and I realized that whenever I open a new service request it is automatically assigned to me. Is there a way to not attribute it to anyone?

7236
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6 months ago
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ChrisNew SysMate
asked in SysAid API
Create End Users via API

Is it possible to create  end users via API (or is that on the roadmap)?  We are automating our onboarding process, and being able to do this would eliminate one more step our techs need to do when staff are hired.  Thank you!

392
dragos.baciu
SysAider
6 months ago
Y
Community Enthusiast
YerssonHernandez99Community Enthusiast
asked in SysAid API
SysAid API can't apply two conditions (or more?) in a GET

Hi to everyone.I would like to verify what is wrong with my API request, as I am simply calling a view and a date filter. If I execute the view only, it works correctly, and if I execute the date filter only, it returns records within that date range. However, if I apply both conditions, neither the view nor the date filter work.https://sysaidit.com/api/v1/sr?view=Porcicultura&insert_time=1701580800000,1704105600000Thank you very much for reading.Let me know if you need any further assistance!

921
SysAid Copilot
SysAider
7 months ago
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diegoimageNew SysMate
asked in SysAid API
Aid me to use API

Hello guys!I need help to use Sysaid API.I import wdsl that has in Integration → Sysaid API, on Postman and the RAW I put{    "user_name":"name",    "password":"********"} But I can’t POST, my method login is LDAP.I read the documentation but don’t appear friendly to me, anyone can help me?

920
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8 months ago
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Community Enthusiast
YerssonHernandez99Community Enthusiast
asked in SysAid API
Query Parameter Functionality Issue in SysAid API (V1)

Hello,I'm trying to understand how parameters work in the SysAid API. I've been using a request to retrieve service requests within a date range like so:https://myCompany.sysaidit.com/api/v1/sr?insert_time=1483246800000,1711152000000 However, when I add another query parameter to specify certain fields to be returned, neither of the two filters seems to work:https://myCompany.sysaidit.com/api/v1/sr?insert_time=1483246800000,1711152000000&fields=problem_type,alertID,CustomColumn17sr,sr_type,problem_sub_type,third_level_category,title,status,request_user,responsibility,priority,insert_time,close_time,due_date,update_time Does the SysAid API support more than one query parameter? If it doesn't, how should I structure the request according to the API's requirements?Thanks for your help! 

1541
claudiu.baciu
SysAider
9 months ago
Y
Community Enthusiast
YerssonHernandez99Community Enthusiast
asked in SysAid API
can filter Service Request by id range?

I hope you're doing well.I have a question regarding the SysAid API Services. I'm wondering if it's possible to filter requests by ID range. I need to view my service requests within a specific range or apply a filter based on certain criteria. Could you please assist me with this?

561
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Community Enthusiast
9 months ago
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Community Enthusiast
YerssonHernandez99Community Enthusiast
asked in SysAid API
Get Due Date List from Sysaid API?

Hi, I hope you’re fine. I’m a beginner exploring SysAid Api (V1) and my question is. This version can Get Due Date List? I need this information and I think, this can be possible because is a enitity from List Petition. Thanks for your help. Data to get in a petition: 

1041
dragos.baciu
SysAider
9 months ago
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Community Enthusiast
rgireyevCommunity Enthusiast
asked in SysAid API
Server error when creating a Service Record

Hello.I get the following response when I try to create a Ticket (i.e. Service Record){    "status": 500,    "message": "java.util.LinkedHashMap cannot be cast to java.lang.String"} I’m doing a POST to the following endpoint: https://myurl/api/v1/sr?fields=idThe JSON Body that I’m sending is:{ "info": [ { "key": "cust_list1", "value": "3" }, { "key": "CustomColumn12sr", "value": "7" }, { "key": "agreement", "value": "1" }, { "key": "impact", "value": "2" }, { "key": "priority", "value": "4" }, { "key": "problem_type", "value": "Solutions_SAP%20-%20Jobs" }, { "key": "CustomColumn19sr", "value": "1" }, { "key": "update_user", "value": "582" }, { "key": "submit_user", "value

1122
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Community Enthusiast
10 months ago
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thomas.walkerNew SysMate
asked in SysAid API
API to create service request

After authenticating I tried to create a service request of type ‘request’ using the API, but keep getting the error “HTTP Status 415 – Unsupported Media Type”.  Details:url = https://xxxxxx.sysaidit.com/api/v1/sr?type=requestbody:{    "subject": "Service Request Subject",    "description": "Service Request Description",    "status": "1",    "assignedTo": "6436",    "info": [              {               "key": "responsibility",               "value": "6436",                "valueClass": "",               "mandatory": false,               "editable": true,               "type": "list",               "defaultValue": null,               "customColumnType": null,               "keyCaption": "Process manager",               "valueCaption": ""               }

3916
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Community Enthusiast
10 months ago
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Community Enthusiast
Djones4Community Enthusiast
asked in SysAid API
REST API search not filtering on sub_type

I am using the REST API in order to do some cleanup. One aspect of this is to update the sub_type field on SR’s that are using old sub_type forms which I want to remove.  I tried issuing the search endpoint with the url:https://[env_name].sysaidit.com/api/v1/sr/search?query=*&fields=id,sub_type,problem_type&sub_type=31This is not working and returning me SR’s with sub_types that are not of the ID 31. Alternatively, I could send a request that filters on problem_type and the results are properly filtered. https://[env_name].sysaidit.com/api/v1/sr/search?query=*&fields=id,sub_type,problem_type&problem_type=SecurityWhy is sub_type specifically not being respected in the search? Thanks

1193
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Community Enthusiast
10 months ago
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Community Enthusiast
rgireyevCommunity Enthusiast
asked in SysAid API
Simulating SQL Like in the REST API /sr/search

Hello.We used to host SysAid locally and I had the following query that went to the local DB directly.SELECT id FROM service_req WHERE sr_cust_sap_transports Like '%123456789%’Now that we moved to the SysAid cloud I need to redo this query using the REST API.Would like assistance in this translation. :)Thank youRudy  

1164
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Community Enthusiast
11 months ago
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Peter789136New SysMate
asked in SysAid API
Rest API user license

Hi,I would like to create dedicated user for Rest API connection. Could you tell me if I need an license for this?

1072
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11 months ago
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Community Enthusiast
Djones4Community Enthusiast
posted in SysAid API
Sysaid Python Client

Hello all, I needed to automate some things with python and the rest API. I put together a simple client - it’s very barebones right now but I’d like to encourage PR’s if you’d like to add features or functionality.https://github.com/Djones4822/pySysAidOnce I get what I need implemented I’ll consider adding features that folks request. For now I have a few things I need to get in that are a priority for me.Happy to take any input, but please keep in mind that this is extremely barebones right now and will likely be overhauled heavily as I add data structures, make the interfaces more pythonic, and add some handling for things I’ve encountered during my initial usage of the API. Regards,Dave

1806
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Community Enthusiast
1 year ago
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ghoeugenioNew SysMate
asked in SysAid API
Custom Column filter not works

Hello, i am using sysaid rest api and i tried to fetch a service records with a custom column, i used this example endpoint: https://[my_site]/api/v1/sr/search?query=*&CustomColumn9sr=3469262019072400036,and this endpoint return all of service records, the filter not working with custom columns but work with native keys, like status, department…, what can i do to works a custom column search? 

1082
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1 year ago
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tixomirNew SysMate
asked in SysAid API
REST API Search syntax

We have an issue with filtering/searching SRs trough REST API. I tried with both search and filters, but documentation is not as clear as it can be (some examples would be helpful). Please see pictures bellow:    

2864
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Community Enthusiast
1 year ago
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Matt UguccioniNew SysMate
asked in SysAid API
REST API Search SR's

Ok the API documentation is really bad for this.Lets say I have an SR with a key of this:        {            "key": "CustomColumn52sr",            "value": "d12f7702-2c0a-4f2e-b5c1-33100d2183f2",            "valueClass": "",            "mandatory": false,            "editable": true,            "type": "text",            "defaultValue": null,            "customColumnType": "string",            "valueCaption": "d12f7702-2c0a-4f2e-b5c1-33100d2183f2",            "keyCaption": "~Transaction ID"        }, I need to be able to search for the value d12f7702-2c0a-4f2e-b5c1-33100d2183f2. I have tried to put a search string together but I can’t figure it out. Anyone have done this before? Thanks!

1922
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Community Enthusiast
1 year ago

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